Terms & Conditions

Your access to this website is subject to these Terms and Conditions. When using Sweet White Box you agree to be bound by these Terms and Conditions.

Sweet White Box may at any time, amend, vary or modify these Terms Conditions without notice. Modifications to this site including these Terms and Conditions will be effective immediately and any subsequent use by you of the website will constitute an acceptance of those modifications.

Please read the following Terms and Conditions carefully before placing your order with Sweet White Box:

1. The online order
a) All details of your online order will be forwarded to you on our “Cake Invoice” that we prepare and forward to you. Once you receive this invoice, a temporary position is held for your requested order date. This Cake Invoice will be forwarded to you within 2 working days of placing your online request.
b) Every attempt is made to place on ‘online note’ if due to large numbers of orders, no more orders will be taken on particular months. If for reasons such as a large number of orders coming in on the same day the notification is not up to date, your order request may be declined at the discretion of Sweet White Box
b) It will be your responsibility to thoroughly check that all information on the Cake Invoice are correct before paying your deposit. We will not be liable for any errors.
e) Your temporary position held becomes secure, only if the deposit has been paid within 3 days of receiving the Cake Invoice.

2. Pricing and payment
a) All of our quotes are valid for 30 days only from the date on the invoice.
b) You will need to place a 50% deposit to secure your position. The remaining 50% will need to be paid at least 1 week prior to delivery.
c) When paying via Direct Branch Deposit or Electronic Funds Transfer, please include the reference number provided upon receiving your “Cake Invoice”.
d) Payment would only be classified as “received” by our company, only when the funds of the transaction become available within our bank account. It will be your responsibility for the funds to be available within our account by any payment deadline.

3. Cancellation
a) If you decide to cancel your order, the deposit will be fully refunded only if the order is cancelled in writing greater than 14 days from the delivery date. After this time the deposit will not be refunded.

4. Your Cake Design
a) Models and flowers may contain either wire or cocktail sticks, and should not be eaten.
b) All of our figurines and decorations are handmade. They therefore, may slightly between the ones displayed on our website. All colours are also hand mixed and hence may vary slightly from those displayed.
c) Portion guides are only approximate and dependent on correct cutting.
e) All cakes should be stored in a cool and dry area, on a flat sturdy surface.
f) Every measure is taken to ensure that your figurines are made to the highest standard; however they are made from icing and Styrofoam and as a result are very fragile. Figurines if cared for properly they will last for years; however we do not accept any liability for your figurines once they have been removed from the cake (photo evidence required when figurines break whilst on the cake).

5. Delivery
a) Delivery time requested upon booking is only a ‘preferred time’. This exact time of delivery is not a guarantee. When Sweet White Box emails the Cake Invoice your delivery details will be confirmed to suit both parties dependent on availability and delivery of other orders.
b) If the cake is to be left unattended, we cannot be held responsible for any damage or loss occurring after we have left the venue.

6. Agreement to Terms and Conditions
By proceeding with a purchase you are in agreement with our terms and conditions as stated above.